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Privacy Policy

Privacy Policy

At Spa Hotel Kremen – managed by ECOTUR 2006 Ltd. – we are committed to protecting your privacy and supporting a general openness policy about how we collect, use and disclose your personal information.

What is the purpose of this privacy statement?

The purpose of this privacy statement is to inform you of Spa Hotel Kremen’s practices regarding the collection, use and disclosure of personal information that may be provided through the access or use of our sites or hotel services and related products. By making an overnight stay at our hotel and using the relevant products and services, or by visiting our site, you consent to your personal information being collected, used and disclosed in accordance with the terms and conditions set out below.

What does the privacy statement explains?

This privacy statement explains how you can contact us if you have a question, and if you would like to change or delete any personal information that Spa Hotel Kremen may have on you. We strongly recommend that you take the time to read the privacy statement.

For the purposes of this privacy statement, “personal information” means information about an individual.

Personal information may include at least some of the following: Contact information (such as name, address, email address and telephone number); Proof of identity (such as signature or passport number); Financial and billing / billing information (such as credit card number / expiration date and credit history).

We use your personal information to:

  • Reservation and confirmation of reservation;
  • Provision of personalized communication;
  • Providing timely and accurate services;
  • Everything necessary to administer these services;
  • Research, development, management, preservation and enhancement of these services;
  • Your charge for using our products and services;
  • Debt collection;
  • Assists in the investigation of violations of legal rules regarding an emergency that endangers the life, health or safety of the individual.

Except with your explicit consent, we will not sell, license, trade, or rent your personal information to others. We may share personal information with third parties and / or business partners engaged in assisting us in the provision of services or the fulfillment of one or more of the purposes described above.

Hotel Kremen reserves the right to disclose personally identifiable information to third parties if a law, regulation, search warrant, subpoena or injunction lawfully requires and permits us to do so.

What other rights do we reserve?

Spa Hotel Kremen also reserves the right to disclose and / or transfer personal information to a third party in the event of a planned or made purchase, sale (including liquidation, sale, foreclosure or withdrawal), leasing, merger or any other type the acquisition, sale, transfer, transfer or financing of all or part of the assets or units of Spa Hotel Kremen in order to continue to receive the same products and services from third parties.

We only collect personal information about you when you have voluntarily provided it to us. We usually ask for your consent to the use or disclosure of your personal information at the time it is collected. In certain circumstances, consent may be sought after the information has been collected but before it can actually be used. For example, when we want to use the information for a purpose that could not be previously identified.

The type of request for your consent that we would require will largely depend on the sensitivity of the personal information. You may at any time withdraw your consent subject to legal or contractual restrictions, but within a reasonable time. If you wish to withdraw your consent, please contact us at hotelkremen@mail.bg. We will keep you informed of the withdrawal procedures.

We declare that we will not require consent from you as a condition of providing a product or service. We will require consent for the collection, use or disclosure of information beyond the law.

If you have not opted out of receiving marketing materials, we may use (but without disclosing) your personal information to promote and market additional goods, services and / or special offers from us or our business partners If you have given your consent to us for this, we may also disclose your personal information (including name, correspondence address and e-mail address) to these partners so that they may send you promotional material directly.

You may choose not to agree to use or disclose your personal information for direct marketing purposes by specifying your preferences by contacting us as described below (see “Contacting Us”).

Our clients need to be aware that information and data can be automatically collected through standard operation from our internet servers and through the use of cookies. Information collected in such ways is not personal information.

Cookies are small text files that are used to facilitate ongoing user access. Cookies are not programs that can aggravate the system and cause damage. In general, cookies work by assigning a unique number to each customer, no matter where the site is assigned. If you do not want information collected through the use of cookies, a simple procedure in most browsers allows the client to decline or accept the cookie feature.

We make every effort to ensure that the personal information you collect is protected from loss and / or unauthorized access. This protection applies to information stored electronically and in paper form. Access to your personal information is restricted to selected employees or representatives. In addition, we use commonly used information security techniques, such as firewalls, access control procedures, and cryptography, to protect personal information against loss and / or unauthorized access.

The Site may offer links to other third party websites. You should be aware that the operators of linked sites may also collect your personal information (including information obtained through the use of cookies) when you link to their websites. We are not responsible for how these third parties collect, use or disclose your personal information, so it is important that you read their privacy policies before providing them with your personal information.

We keep your personal information for as long as necessary to fulfill the purpose (s) for which we collect it. In accordance with the applicable laws, you consent to these purposes and your consent remains in effect after termination of our relations with you.

We reserve the right to change this Privacy Policy at any time without notice. Only the Privacy Policy published on this site is effective.

You can help us maintain the accuracy of your personal information by notifying us of any changes to it. You may contact us in any of the following ways and request access or correction / update of your personal information:

Email: hotelkremen@mail.bg

Phone: +359 876 20 30 40

If you have questions about this Privacy Policy or if you have reason to believe that we have not adhered to it, you can contact us at:

Address: Kremen village, region Kardzhali

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