{"id":3241,"date":"2019-11-22T12:05:35","date_gmt":"2019-11-22T10:05:35","guid":{"rendered":"https:\/\/hotelkremen.com\/general-terms\/"},"modified":"2019-11-22T12:07:03","modified_gmt":"2019-11-22T10:07:03","slug":"general-terms","status":"publish","type":"page","link":"https:\/\/hotelkremen.com\/ro\/general-terms\/","title":{"rendered":"General Terms"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;&#8221; parallax=&#8221;content-moving&#8221; parallax_image=&#8221;2503&#8243; overlay_color=&#8221;rgba(0,0,0,0.6)&#8221; text_color=&#8221;#ffffff&#8221; css=&#8221;.vc_custom_1573483713934{padding-top: 260px !important;padding-bottom: 180px !important;}&#8221;][vc_column]<div class=\"heading-with-separator text-center id_16ac9a3f5f311e1818000336   \"><div class=\"header-content\">\n\t\t\t<p class=\"h-subheading\"><\/p>\n\t\t\t<h1 class=\"heading  heading-decorator-1\" style=\"; letter-spacing: 0px; \">General<i> Terms<\/i><\/h1><\/div><\/div><div class=\"custom-styles\" data-styles=\".id_16ac9a3f5f311e1818000336 .heading-decorator-1:before, .id_16ac9a3f5f311e1818000336 .heading-decorator-1:after { border-color: }\"><\/div>[\/vc_column][\/vc_row][vc_row gap=&#8221;&#8221; css=&#8221;.vc_custom_1545307477944{padding-top: 120px !important;padding-bottom: 60px !important;}&#8221;][vc_column]<div class=\"heading-with-separator text-left id_16ac9a3f5f31901815895267  vc_custom_1573482129463  \"><div class=\"header-content\">\n\t\t\t<p class=\"h-subheading\"><\/p>\n\t\t\t<h3 class=\"heading  heading-decorator-1\" style=\"; letter-spacing: 0px; \">General Terms<\/h3><\/div><\/div><div class=\"custom-styles\" data-styles=\".id_16ac9a3f5f31901815895267 .heading-decorator-1:before, .id_16ac9a3f5f31901815895267 .heading-decorator-1:after { border-color: }\"><\/div>[vc_tta_accordion active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;1. Reservation Terms&#8221; tab_id=&#8221;1545306888115-d97c7ebd-7430&#8243;][vc_column_text]<\/p>\n<h5>1.1. You can make reservation in Hotel Kremen in one of the following ways:<\/h5>\n<ul>\n<li>write us on e-mail: <a href=\"mailto:hotelkremen@mail.bg\">hotelkremen@mail.bg<\/a><\/li>\n<li>send us a contact form request using our web site <a href=\"https:\/\/hotelkremen.com\/\">https:\/\/hotelkremen.com\/<\/a><\/li>\n<li>call us on phone. <a href=\"tel:+359876203040\">+359 876 20 30 40<\/a><\/li>\n<\/ul>\n<h5>1.2. We will contact you to confirm the possibility of accommodation, after we receive and process your request.<\/h5>\n<h5>1.3. In order to guarantee your reservation, we require a 50% deposit of the total amount of the reservation.<\/h5>\n<h5>1.4. After we receive your guarantee deposit, \u0421\u043b\u0435\u0434 \u043a\u0430\u0442\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u043c \u0441\u0443\u043c\u0430\u0442\u0430 \u043f\u043e \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0440\u0430\u0449\u0438\u044f\u0442 \u0434\u0435\u043f\u043e\u0437\u0438\u0442, your reservation will be considered as valid and finally CONFIRMED.<\/h5>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. Terms for accommodation&#8221; tab_id=&#8221;1545306888145-0217d0e0-3002&#8243;][vc_column_text]<\/p>\n<h5>2.1. Check-in and check-out hours:<\/h5>\n<ul>\n<li>Check-in: after 14:00h.<\/li>\n<li>Check-our: untill 12:00h.<\/li>\n<\/ul>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">Accommodation at the hotel is made after the submission of personal documents proving the identity of the guest. The data you provide are protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and are processed only in connection with the implementation of the the established requirements of the Law on Tourism. This information will only be used in connection with your reservation and will not be provided for other purposes.<\/span><\/p>\n<h5>2.2. Children under 7 years old are accommodated free of charge in the presence of two full paying adults.<\/h5>\n<h5>2.3. Pets are not allowed.<\/h5>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. Payment Methods&#8221; tab_id=&#8221;1545307091241-5957ee24-4b03&#8243;][vc_column_text]<\/p>\n<h5>3.1. Hotel Kremen accepts the following payment methods:<\/h5>\n<ul>\n<li>Cash at the hotel<\/li>\n<li>With credit card<\/li>\n<li><span lang=\"en\" tabindex=\"0\">Bank transfer to the following bank account:<\/span><\/li>\n<\/ul>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">ECOTUR 2006 LTD<\/span><\/p>\n<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">Eurobank AD BULGARIA<\/span><\/p>\n<p style=\"text-align: left;\">BG67BPBI79321059804201<\/p>\n<p style=\"text-align: left;\">BPBIBGSF<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. Prices&#8221; tab_id=&#8221;1545307176686-dce25023-e300&#8243;][vc_column_text]<\/p>\n<h5>4.1. Prices for hotel nights are determined according to the current price list.<\/h5>\n<h5>4.2. The hotel has the right to set prices other than those stated in the price list for public holidays and other periods expressly set by the hotel.<\/h5>\n<div class=\"jhH5U r-iMsTSBzGmn3E\" data-rtid=\"iMsTSBzGmn3E\">\n<div id=\"tw-ob\" class=\"tw-src-ltr\">\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"z6maec\" class=\"tw-ta-container tw-nfl\">\n<pre id=\"tw-target-rmn\" class=\"tw-data-placeholder tw-text-small tw-ta\" dir=\"ltr\" data-placeholder=\"\"><\/pre>\n<\/div>\n<div id=\"tw-tmenu\" class=\"tw-menu\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"dURPtb\"><\/div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. Cancellation or reservation change&#8221; tab_id=&#8221;1545307210546-9868187b-3537&#8243;][vc_column_text]<\/p>\n<h5>5.1. Here&#8217;s how to cancel a reservation you made:<\/h5>\n<p>By e-mail: <a href=\"mailto:hotelkremen@mail.bg\">hotelkremen@mail.bg <\/a><\/p>\n<p>Phone: <a href=\"tel:+359876203040\">+359 876 20 30 40 <\/a><\/p>\n<h5>5.2. No cancellation fee will be charged, if the reservation is canceled up to 7 (seven) days before arrival.<\/h5>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. Rights and obligations of the parties&#8221; tab_id=&#8221;1545307228991-15a37b5d-e944&#8243;][vc_column_text]<\/p>\n<h5 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">6.1. Spa Hotel Kremen undertakes to provide the hotel guests with the full amount of services they have requested and paid for. <\/span><\/h5>\n<h5 class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">6.2. Amounts for services requested but not used wholly or partly by the fault of the hotel guests are not refundable. <\/span><\/h5>\n<h5 class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">6.3. Spa Hotel Kremen is not responsible for any damages caused by actions of third parties. <\/span><\/h5>\n<h5 class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">6.4. All complaints regarding the quality of the paid services must be made by the client on site at the hotel in order to remedy the weaknesses.<\/span><\/h5>\n<h5 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">6.5. All hotel rates are in Bulgarian levs with VAT and tourist tax. <\/span><\/h5>\n<h5 class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">6.6. The hotel is not responsible for: <\/span><\/h5>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">stolen items from rooms that are stored outside the personal safe in each room;<\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">the hotel&#8217;s restaurants, swimming pool or wellness center; <\/span><\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"\u041f\u0440\u0435\u0432\u043e\u0434\"><span lang=\"en\" tabindex=\"0\">for damage caused by third parties.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;&#8221; parallax=&#8221;content-moving&#8221; parallax_image=&#8221;2503&#8243; overlay_color=&#8221;rgba(0,0,0,0.6)&#8221; text_color=&#8221;#ffffff&#8221; css=&#8221;.vc_custom_1573483713934{padding-top: 260px !important;padding-bottom: 180px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row gap=&#8221;&#8221; css=&#8221;.vc_custom_1545307477944{padding-top: 120px !important;padding-bottom: 60px !important;}&#8221;][vc_column][vc_tta_accordion active_section=&#8221;&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;1. Reservation Terms&#8221; tab_id=&#8221;1545306888115-d97c7ebd-7430&#8243;][vc_column_text] 1.1. You can make reservation in Hotel Kremen in one of the following ways: write us on e-mail: hotelkremen@mail.bg send us a contact form request using our web site https:\/\/hotelkremen.com\/ call[&#8230;] <a href=\"https:\/\/hotelkremen.com\/ro\/general-terms\/\" class=\"more-link\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Terms &#8902; Spa Hotel Kremen - Spa \u0219i relaxare \u00een inima Mun\u021bilor Rodopi<\/title>\n<meta name=\"description\" content=\"General Terms &#8902; Hotel Kremen dispune de 54 de camere, 2 apartamente, 2 camere de familie, un restaurant \u015fi centru spa cu baie de aburi, saun\u0103, camera salin\u0103, g\u0103leat\u0103 cu apa rece, bazin interior \u015fi o piscin\u0103. 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